| |
After
Sales Service & Support? |
| |
|
| Q.1 |
What are the Warranty
terms offered with your Systems? |
| A.1 |
All Microcomm
products are covered by a "Return-To-Base"
Warranty for One Year from the date of installation
or 18 months from the date of despatch,
whichever is earlier. |
| |
|
| Q.2 |
Is "On-Site"
service available for your products? |
| A.2 |
Yes, Microcomm
offers "On-Site" service for high-value
& larger products like Networked Data
Acquisition Systems or in special cases
for other products where "On Site"
service terms have been negotiated in the
Order terms. |
| |
|
| Q.3 |
Who would provide "After-Sales-Service"
to me? |
| A.3 |
For simple
faults, your local Agent, if any would provide
service support. In case your agent cannot
solve your problems, then it has to be referred
to the H.O. |
| |
|
| Q.4 |
Do you have Regional
Service Centres? |
| A.4 |
Yes, Microcomm
Group has a Regional Support Centre in India,
which caters to all Clients in Asia and
Australasia. This centre is fully equipped
to service all Microcomm Products. |
| |
|
| Q.5 |
What is the level of
support offered by Regional Support Centres? |
| A.5 |
Regional
Support Centres are fully equipped Service
Centres, which can service all Microcomm
products upto component level if need be.
All spares and consumables are stored at
these Regional Support Centres. |
| |
|
| Q.6 |
How can I buy Spares
& Consumables ? |
| A.6 |
You can
buy spares & consumables for all Microcomm
products either from your nearest Regional
Support Centre or from the Head Office. |
| |
|
| Q.7 |
How long are the Microcomm
products supported? |
| A.7 |
Microcomm would support its
products through out the life cycle of the
product. In all cases, full support is assured
for a minimum 15 years or more. |
| |
|
| Q.8 |
What happens if Microcomm
changes the model & ceases production
of any current model? |
| A.8 |
Microcomm
would give a prior warning to its clients
whenever a model would go out of production.
This warning would be posted on our website.
Clients would be advised to buy lifetime
spares if such a situation arises. |
| |
|
| Q.9 |
What are the terms of
your RTB Warranty? |
| A.9 |
The clients
would be responsible for sending the system
back to the nearest Microcomm Service Centre.
Microcomm would then be responsible for
sending the system back to the client after
rectification. All parts and labour charges
are covered in the Warranty. |
